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Residents

Responsive communication is one of the most important aspects of property management.  In order to streamline our communications and provide better service to you, we’ve created a personalized portal for you to access during your lease.  You can log in to your portal to do any of the following:

  • Submit work orders
  • Pay your rents and set it up on auto-payment.
  • Access monthly statements
  • Access a photo database from walk-throughs that we have conducted
  • Review your ledger and pay a balance if necessary
  • Give notice that you are vacating when your lease will be expiring
  • Access the current lease, copy of renter’s insurance and other documents that are associated with the property

Simply click “RESIDENT PORTAL LOGIN” below to get started:

RESIDENT PORTAL LOGIN

 

Staff Contacts

Office Administration and Routine Work orders – Justin Wilson – 240-412-2232

Move-in and Move Out Walk-throughs; Make-Ready Work – Justin Wilson – 240-412-2232

All financial-related questions – Alicia Coursey – Alicia@MarsHillVirginia.com

Feedback and Suggestions – Edward Lui – Edward@MarsHillVirginia.com

Frequently Asked Questions

Click here to view the RESIDENT HANDBOOK for more information on our policies and procedures.

1.  How many days can rent be late?
Rent cannot be late, it is due by the 1st of every month.  If you pay rent after the first, your rent is late.  You can be sued for Failure to Pay Rent before the 10th of the month and not paying on time constitutes a breach of lease.  If it is late more than 10 days a late fee not to exceed 5% may be charged.
2.  Can the owner file for eviction if the rent is just one day late?
Yes, the landlord may file for eviction if the rent is late, even just one day.
3.  How long does it take for the landlord to evict me?
The time frame depends on the Courts and the Sheriff’s Department. “Court filings are included on your credit record just as poor credit card or loan payments are reported to credit bureaus.  This information stays on your record for 7 years, just like any other negative credit information and can make it difficult for you to obtain housing and credit in the future.” (source: Montgomery County Department of Housing and Community Affairs)
4.  Can the tenant or landlord use the security deposit as the last month’s rent?
No, the tenant is responsible for paying the rent until the property is vacated.
5.  How often may a landlord raise rent?
Only one time in a 12 month period.
6.  How much notice must the tenant give the landlord to vacate at the end of the lease?
The tenant must give whatever notice is required in the lease, generally 60 days.
7.  How much notice must the landlord give the tenant to vacate at the end of the lease?
The tenant must give whatever notice is required in the lease, generally 60 days.
8.  Can a landlord charge a termination fee for ending a lease early?
Yes, if the owner approves an early termination, a termination fee of at least two months rent will be charged. (most apartment complexes charge this fee).
9.  Can I terminate the lease early if I am in the military and have orders for a PCS of 90 days or more?
You must give your landlord the appropriate notice, please refer to your lease or call the office.